Refund policy

Because LIFTER Crispies is a food product, we don't accept returns of opened or unopened product for hygiene and food-safety reasons. If your order arrives damaged, defective, or incorrect, we'll make it right with a replacement or a full refund.

Damaged, defective, or incorrect orders

Please inspect your order as soon as it arrives. If anything is damaged in transit, defective, or not what you ordered, contact us within 7 days of delivery at Support@LifterLifestyle.com with your order number and a photo of the issue. We'll send a replacement or issue a full refund, whichever you'd prefer.

Orders that don't arrive

If tracking shows your order as delivered but you never received it, or your order hasn't moved in an unusual amount of time, reach out to us and we'll help track it down or send a replacement.

Pre-orders

If your order is a pre-order, it will ship as soon as new inventory arrives. If you'd like to cancel a pre-order before it ships, contact us at Support@LifterLifestyle.com and we'll issue a full refund.

Refunds

Approved refunds are issued to your original payment method. Please allow up to 10 business days for your bank or card issuer to process it after we submit it. If more than 15 business days have passed since we approved your refund, contact us and we'll look into it.

Questions

Reach us anytime at Support@LifterLifestyle.com or through our Contact page.